Wireless Support
Supporting The Permian Basin Since 1996
Wireless Checklist
Verify Equipment Hasn't Moved
Our wireless equipment operates on a 'line of sight' principle, which means your dish has been aligned to communicate with a particular access point to afford you optimal signal strength. From time to time, the West Texas winds can cause that alignment to deviate from its ideal placement.
Check Power and Wiring
Checking that all your wires are plugged in at the router and from the plug is one of the first things you should do. Verify that the power cord is connected and that all the lights on the router and radio are on. Also check your wireless network adapter to confirm it is switched on. If you have a PCMCIA or USB wireless adapter try removing it and then re-inserting it while Windows is running so it will re-detect it.
Refresh and Renew
If you are still unable to connect to the Internet after checking your connections and cabling, turn off power on the radio for 30 seconds. Return power to the radio box, and then unplug your router (if you have one connected) for 30 seconds. Restore power to the router. Depending on the version of operating system, you may then need to reboot/restart your computer. If still unable to connect, contact our Support Team at (432) 550-8766.
NetWest Online Inc. is able to bring wireless internet from our multi-homed backbone to your home or office, no strings attached. With a quick and professional installation, you can enjoy wireless internet in your own home or business, and experience the web at speeds faster than both DSL and cable. Wireless connections are stable through any kind of weather, and provide the fastest and most economical internet connection solution for both the business and home.
Need to speak with someone?
Our support team is here to help with any issue.