NetWest Wireless Client Checklist
PRINT THIS PAGE AND STORE IN THE EVENT YOU CANNOT CONNECT
 

- VERIFY EQUIPMENT HASN'T MOVED
Our wireless equipment operates on a 'line of sight' principal, which means your dish has been aligned to communicate with a particular access point to afford you optimal signal strength.  From time to time, the West Texas winds make cause that alignment to deviate from its ideal placement.

- CHECK POWER AND WIRING
Checking that all your wires are plugged in at the router and from the plug is one of the first things you should do. Verify that the power cord is connected and that all the lights on the router and radio are on. This may seem like a ridiculous suggestion but you should never disregard the obvious. You’d be surprised at how your configuration can be perfect, and after a while of playing around with settings you realize that the network cable leading from the router to the radio has come undone slightly.  Also check your wireless network adapter to confirm it is switched on. If you have a PCMCIA or USB wireless adapter try removing it and then re-inserting it while Windows is running so it will re-detect it. The lights on the adapter give an indication of whether there is a problem.

- REFRESH AND RENEW
If you are still unable to connect to the Internet after checking your connections and cabling, we want to first turn off power on the radio for 30 seconds.  Return power to the radio box, and then unplug your router (if you have one connected) for 30 seconds.  Restore power to the router.  Depending on the version of operating system, you may then need to reboot/restart your computer.
 

Try connecting to the internet.  You should be able to access the internet at this point.  If not, contact one of our Support Team members at 432-550-8766 and they will be happy to assist you.